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Privacy Policy for Malaysia Accounts

Before you open an account, our Privacy Policy tells you what data we collect, why we collect it, and how choices around cookies, account records, Touch 'n Go…

Account data explainedCookie choicesMalaysia privacy requestsPayment record handling
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4dking Privacy Policy for Malaysia Accounts
CONTACT ROUTES

Reach Us About Privacy Matters

Privacy questions should reach the right team, not sit inside a general account chat without context.

Live chat privacy help Use live chat when you need a quick privacy status check. Our team can confirm what details are required, log your request, and move sensitive account questions into a safer follow-up channel.
Email privacy desk Email is better for access, correction or deletion requests that need written detail. Send the account identifier, request type, and any payment reference linked to Touch 'n Go, GrabPay, Boost dan FPX.
Account change request If your phone, email or name record is wrong, ask for a privacy-led correction. We verify the account first, then update eligible data while keeping audit records required for safety checks.
DATA PRACTICE

Privacy Controls Around Your Account

Our privacy work sits inside the same account flow you use for login, wallet checks and support.

Data collection

We collect account details, contact data, session records and payment references when they are needed for account setup, wallet activity, security checks or support. We avoid asking for extra data without a clear reason.

Cookie settings

Cookies help us keep your session recognised, remember basic site choices and spot unusual access patterns. You can adjust browser settings, but some account functions may need session cookies to work correctly.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet activity with your account. We keep the payment trail limited to checks, disputes, accounting and legal duties.

Account security

Privacy replies are handled after verification because account records may reveal identity, contact data and wallet activity. We restrict internal access and check request details before sharing or changing data.

Retention checks

Some data is kept while your account remains active, and some records stay longer for disputes, fraud checks or law duties. When a record is no longer needed, we remove or reduce it where possible.

Correction path

If a record is wrong, contact us with the correct detail and a way to verify the account. We review the request, update eligible fields, and tell you when the change is completed.

Privacy Questions Before You Join

These answers explain how our Privacy Policy works when you open an account, use local payment methods, contact support or ask us to change a record. They are written for Malaysia access and should be read with the current policy on this page. If your situation is specific, contact us so we can check the account safely.

We collect the details needed to create and protect your account, such as contact data, login records, device session data and payment references. We use them for account checks, privacy requests and legal duties.

We keep payment references so wallet activity can be matched to your account, checked during disputes and reconciled for accounting. The record is used for privacy, safety and compliance work, not resale.

Yes. Contact us with your account identifier and the specific record you want to see or correct. We may verify your identity first, then respond with the data or update eligible fields.

Cookies support login sessions, basic site preferences and security checks. You can manage cookies through your browser, but blocking some session cookies may affect account access or make verification steps appear more often.

We share data only when needed for account operation, payment matching, technical hosting, fraud checks, support handling or legal requests. We require service providers to handle account data for the agreed purpose.

Retention depends on the record type. Account, payment and security logs may be kept while needed for disputes, fraud checks, accounting or legal duties, then removed or reduced when no longer required.

Access and eligibility depend on local law and are available where local law permits. If a location-based rule affects your account or privacy request, we will handle the request under the applicable process.

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